Return Policy

Please review our return policy below. If you still have questions, please reach out to us at orders@jackpinewi.com.

Returns

If you are unhappy with your purchase, The Jack Pine will happily accept returns.

Items postmarked 1-14 days after purchase date will receive a refund to the original form of payment for the amount of the item.

Items postmarked 15-30 days will be issued store credit for the amount of the item.

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached and intact.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
    • Intimates (i.e. nursery pads), Face Masks, and Jewelry.
    • Hats
    • Any items marked 50% off or more at time of sale.
    • Gift Cards
    • Please note: Items will be shows as final sale items in your cart at time of sale.

The Jack Pine reserves the right to deny any return. If you have any questions, please reach out out to our customer service team at orders@jackpinewi.com

If you are unhappy with your item, please email our customer service team at orders@jackpinewi.com as soon as possible. 

Please include your order number, item and reason for return.  

U.S. Customers will be issued a free pre-paid shipping label and return authorization form by our customer service team. Otherwise, shipping costs are the customers responsibility. All return items must be postmarked within 30 days of purchase. 

When mailing a return, please ensure your items are securely packaged. We are not responsible for items that are lost or damaged during their return to our warehouse.  

Returns should be mailed to the following address-

The Jack Pine

Attn: Returns

332 Evergreen Lane

Pewaukee, WI 53072

Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return. 

Returns that do not meet our eligibility requirements are subject to a restocking fee. 

At this time, we cannot provide exchanges or holds due to limited inventory. If an exchange is needed, we encourage customers to place a new order for the item(s) needed and return the other item(s).